A Summary of Contact Channels for RoboMaster University Series

2020-10-23

The RoboMaster Organizing Committee (RMOC) provides the following contact channels for RoboMaster University Series:

Category

Channel

Contact

Remark

Event Affairs

Telephone

0755-36383255 (transfer 1-1)

Event affairs

WeChat

rmsaiwu

Event affairs

E-mail

robomaster@dji.com

Event affairs, offline sales of accessories

Forum

https://bbs.robomaster.com

Rules Q&A (see the below instructions)

After-sales

E-mail

robomaster.support@dji.com

After-sales of accessories, see "RoboMaster 2023 Instructions for Purchasing Materials"

Sales

WeChat

RM15012826035

Sales of non-event accessories, see "RoboMaster 2023 Instructions for Purchasing Materials"

Telephone

15012826035

【Notes】

1. All channels are available during 10:30 a.m. -12:30 a.m. and 14:00 p.m. -19:30 p.m. (UTC+8) on working days; non-telephone consultations will be handled as needed every day.

2. When adding the official QQ/WeChat account, please add a note in the format of [Intended event + school name + position + name].

3. You may directly consult the corresponding contact person according to the instructions in the "Remark" column; if you can't determine the category or channel, call 0755-36383255 and transfer 0 to the corresponding contact person.

4. If you want to join the official WeChat group, contact your Captain for invitation. For special circumstances, add the WeChat account (rmsaiwu) with a note in the foramt of [Intended event + school name + position + name], and send the corresponding WeChat group name (see the following table) to apply.

5. The RMOC will post important notices in the forum and WeChat group. The QQ groups and other channels are only for communication between teams.

【Instructions for rules Q&A 】

In order to avoid ambiguities and unnecessary misunderstandings or disputes over the rules, the RMOC open an special channel for rules Q&A. If you have any questions about the event specification documents (including but not limited to the Rules Manual, Participant Manual, Robot Building Specification Manual), submit them to the RMOC and we will reply to your questions on a weekly basis. Instructions for rules Q&A are as below.

1. Fill out the questionnaire and submit your questions.  Questionnaire link: https://djistore.wjx.cn/vm/QXvKQrN.aspx.

2. The RMOC will collect the valid questionnaires every Monday and update our feedback to the Q&A summary page (https://docs.qq.com/sheet/DUHdqbnhTSllyY0dU?tab=BB08J2 ) every Friday.

Q&A summary pages of previous seasons:

RMU 2022: https://docs.qq.com/sheet/DUExlQ09EZW1hcmpQ

RMU 2021: https://docs.qq.com/sheet/DUGNnamJyZXBjZmlC

RMU 2020: https://docs.qq.com/sheet/DUGpHc1FFUVN1UktI

The following table lists part of RoboMaster's official WeChat groups. To join a group, the Captain should first add the official account (rmsaiwu) as a representative of the team and then invite other team members to the group as needed.

 

Event

Group

StatusRemark
RMURMU 2023 Participants GroupTo be created
RoboMaster Supervisors GroupAvailableFor teachers only
RMU 2023 PR & Business Managers Group 1Full
RMU 2023 PR & Business Managers Group 2To be created
RMU 2023 International TeamsTo be created
RMUCRMUC2023 Captains&Project Managers GroupTo be created
RMULRMUL 2022 Group (for Mainland Team)
To be createdIncluding 3V3 Match and Standard Match