RoboMaster Organizing Committee Channels and Inquiry Guidelines
2020-10-23
Contact details for the RoboMaster Organizing Committee are summarized below. Please note the following:
| Inquiry Type | Channel | Contact | Remarks |
|---|---|---|---|
| Event | Telephone | +86 0755-84357613 | Event-related inquiries |
| Event-related inquiries | ||
| robomaster@dji.com | Event-related inquiries, accessory sales | ||
| Forum | https://bbs.robomaster.com | Event-related inquiries | |
| Publicity |
| Publicity-related inquiries | |
| After-sales | robomaster.support@dji.com | Accessory after-sales, see Material Purchase Instructions | |
| Sales |
| Non-event accessory sales, see Material Purchase Instructions | |
| Telephone | +86 0755-84357614 | ||
| Rules Q&A | Competition rules | https://qingflow.com/f/c5rf6rkkbs02 | Inquiries about competition rules (Rule Manual, Participant Manual, Robot Specification Manual, etc.) 1.Submit questions using your team’s Qingflow account. 2.Response timeframes a.Preparation period: responses will be provided within 5 working days. b.Competition period (from check‑in day through the final competition day): responses will be provided within 1 calendar day. 3.All responses will be posted to the RoboMaster 2026 University Series Rules Q&A public panel: https://qingflow.com/appView/c5rf6rkkbs02/shareView/c5rf6slgbs02 |
| Technical support | https://qingflow.com/f/c5rf6rkkbs02 | 1.Issues regarding the Referee System onboard modules, RoboMaster Champion, flight controller/receiver firmware, and Referee System Repair and Assessment 2.Submit questions using your team’s Qingflow account. 3.The RoboMaster Organizing Committee will provide feedback within 5 working days. 4.Feedback can be viewed in Qingflow under Workflow → “CC’d to Me” (抄送我的). |
For more information, see https://www.robomaster.com/en-US/contact
Notes:
1.Working hours for all channels are weekdays 10:30–12:30 and 14:00–19:30. Non‑phone inquiries will be processed once daily at varying times.
2.When adding a WeChat contact, please include a note: [Intended event + University + Role + Full name].
3.For different types of inquiries, please direct your inquiry to the appropriate contact person according to the “note/remark” field.
4.To join an official WeChat group, please first ask your team captain to invite you. If that is not possible, add the event‑services WeChat account, include the information requested in point 2, and after approval send the group chat name to request entry.
5.The RoboMaster Organizing Committee will publish important announcements on the forum and in the official WeChat groups.